FAQ#105 - I am from a non-EU country, what documents shall I include in the shipment for equipment returning in Sisgeo for maintenance/repair?

To send equipment in Sisgeo, for maintenance/repair, from a non-EU country, it is necessary to include in the shipping documents a proforma invoice showing a value xxx € for each instrument (only for custom purpose)

Every Proforma invoice must include 

• Instrument returning (Sisgeo code+instrument name)
• Serial number of the instrument
• Value for each instrument

Please consider that the value is only for Custom Purpose and it shall be "adequate" to instrument value in order to avoid any problem with the Custom.

Don't put a value too low or too high.

Please consider that, in any case, Sisgeo will import the instrument as DEFINITIVE and not TEMPORARY.

Please us send a copy of the proforma in advance (in the RMA thread), in the event that the Customs requires it from us.

Important: without the proforma invoice the instrument cannot be imported and will be blocked from the Custom officers.

If you require further information or a draft of a proforma invoice please send an email to assistance@sisgeo.com

See also : https://support.sisgeo.com/hc/it/articles/360011664859-FAQ-98-Come-devo-procedere-per-inviare-merce-in-riparazione-Come-si-richiede-una-RMA-