General maintenance and repair conditions

RMA request

All instruments sent back to Sisgeo for repair, maintenance, or calibration must have a Return Manufacturer Authorization (RMA) from Sisgeo.
To request an RMA, click on the following link and fill in the form:  https://support.sisgeo.com/hc/en-us 

Sisgeo will not accept repair and maintenance packages sent without an RMA code.

Repair return shipments

Shipping to Sisgeo is always customer's responsibility, who may choose the carrier best suited to their needs.

It is recommended to pack the equipment properly to avoid damage during transport.

The return shipment, after the repair, can be booked by the customer, through its own carrier, or arranged by Sisgeo.

In this second case, Sisgeo will take care of organizing the shipment with the agreed courier and will charge the cost of transport on the invoice.

In the case of repairs under warranty, the cost of return transport will be arranged and charged to Sisgeo.

Preliminary analysis
The quotation will be issued according to the preliminary analysis held in Sisgeo's labs.
Sisgeo reserves the right to modify the total amount during the repair activities prior notification to the Customer.

Quotation not accepted
In case no problem is found on instruments  or if the Customer does not accept the quotation, Sisgeo will charge a forfait amount for inspection costs.

In case the material is evaluated irreparable the Customer will have two options:

1. return the material at Customer's charge invoicing a forfait amount for inspection costs;
2. scrap the material in Sisgeo invoicing €150 for inspection costs and disposal procedure.

Warranty
12 (twelve) months only on the substituted components (batteries excluded)

Timing 

Standard time for inspection and offer issuing is 10/15 working days.

Same-day repairs are not carried out and it is not possible to book a specific day for maintenance.

Instruments shipment

To avoid problems or delays, we recommend you to use only express couriers with a door-to-door service.
If possible DO NOT use the postal service.